This Refund and Cancellation Policy governs the use of services provided by Gerbry Business Limited, a private professional consultancy firm herein referred to as “Company Express”, “we”, “us”, or “our”.

Company Express is a corporate services provider domiciled in Jamaica. We assist businesses with incorporation, compliance, licensing, banking and governance support specific to operating a limited liability company in Jamaica. We do not represent any government authority or issue government certificates. Statutory approvals are issued by relevant government departments.

Standard processing timeline is 15–30 working days, subject to receipt of complete and accurate documents from the client; client completing all required verifications, approvals, and government portal processes; processing timelines of relevant government authorities; and delays caused by incomplete documentation, delayed responses, rejection by authorities, or force-majeure events are excluded from timeline commitments.

A full refund of our professional service fees is applicable post 45 days from record start of the service, only if all the following conditions are met:

The client has:

- Submitted all required documents correctly and completely

- Completed all verification, approvals, and steps required from their side

- The company incorporation or service could not be completed solely due to reasons attributable to CompanyExpress

- Government fees, stamp duties, and third-party charges (if any) are non-refundable under all circumstances.

Refunds shall not be applicable in the following situations.

- Where rejection, resubmission, or objection is raised by the relevant government authority but adequate response is not received from client to file the corrected application within reasonable timeline.

- Where statutory government fees, stamp duties, or third-party charges have already been paid or incurred (such amounts are non-refundable in all cases)

- Where the service cannot be completed due to changes in law, government rules, or authority requirements beyond CompanyExpress’s control.

Cancellation is not permitted once the company incorporation or service application has been prepared or submitted. Cancellation requests received before work commencement may be evaluated on a case-by-case basis.

Eligible refunds are processed within 7 working days. Refunds are issued to the original bank account or payment source. No cash refunds are provided.

For refund or cancellation requests, contact: support@coexjam.com, Call: +8768674853